Shipping & Refund FAQ
How long does it take to process an order?
It takes 72 business hours this does not include weekends or holidays
What is the procedure if an item is lost, missing or stolen?
We will replace the order under one condition. The tracking does not show the item was delivered.
Do you ship to PO Boxes?
No, we do not ship to PO boxes.
Do you ship to Military Base?
Yes, we do ship to military base.
Are there any shipping restrictions?
We are not shipping outside of the United States at this time.
Can a customer cancel their order? If so, how long do they have to cancel their order?
Customers have until midnight of the day they purchased their order.
What shipping companies will you be shipping with?
We ship with USPS, USP and FedEx
Local Delivery FAQ
How long does it take to process an order?
It takes 48 business hours this does not include weekends or holidays
Do you offer a delivery rate for local delivery?
10 miles = $10 20 miles: $20 30= $30
What is your delivery timeframe?
48 business hours
Will you offer free delivery if customer buys over a certain amount?
Free delivery on order over $75 dollars
How long does a customer have to cancel local delivery order?
Customers have until midnight of the day they purchased their order.
Local Pickup FAQ
How long does it take to process an order?
It takes 48 business hours this does not include weekends or holidays
What is the address for local pickup?
We have 4 pick up locations to choose from
Maitland Farmer's Market -1776 Independence Ln, Maitland FL, 32751Summer:9 am 1pm & Fall & Winter: 9 am- 1:30 pm
Winter Park Farmer's Market - Next to the Post Office in an Open Field of New York Ave and Morse Ave Saturdays 7 -1 pm
Meet At Altamonte Springs Whole Foods- 305 E Altamonte Drive Ste 1000, Altamonte Springs FL, 32701
Meet At Winter Park Whole Foods - 1030 N Orlando Ave, Winter Park FL, 32789
What is your delivery timeframe?
48 business hours
Will I receive a notification when my order is ready for pickup?
Yes, you will receive a text message. Please make sure to enter your phone number at checkout.
How long does a customer have to cancel local pick up?
Customers have until midnight of the day they purchased their order.
How long does a customer have to pick up their order?
Customers have until the end of market time.
If you choose to meet at Whole Foods we will schedule a time to meet.
Refund & Returns FAQ
How long does it take for you to refund a customer?
It takes 48 business hours this does not include weekends or holidays
Are customers able to get a refund for damaged product?
We Yes, please add insurance at checkout.
Will I receive a refund if the item was lost or stolen?
Yes, as long as the item does not show it was delivered.
Do you accept returns?
No, we do not accept returns.